Administrative Team Member
Job Description:
As our business continues to grow, we are expanding our Administrative Team to keep up with increasing demand. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys staying busy. In this role, you will play a critical part in ensuring an exceptional customer experience by continuously engaging with our clients through phone calls, emails, and in-person interactions. You will be the face of our company, representing our commitment to customer service and satisfaction. Additionally, you will coordinate with other teams to relay essential information and support their efforts. This position involves managing Auction software, online bidding platforms, customer appointments, and general office organization. We are willing to train the right candidate, so if you bring a positive attitude and strong communication skills, we want you on our team.
Responsibilities:
- Serve as the primary point of contact for customers, handling phone calls, emails, and in-person inquiries.
- Schedule and manage customer appointments, ensuring efficient use of our resources.
- Process payments and manage customer accounts using our Auction software.
- Maintain and update data in our systems, including “Pull Sheets” and the Appointment Book.
- Assist in managing contracts and coordinating Auction logistics with internal teams.
- Continuously identify areas for improvement in administrative processes to increase efficiency.
Desired Attributes:
- Strong customer service skills with a friendly and positive demeanor.
- Basic proficiency in Microsoft Office (Excel, Word, Outlook).
- Highly organized with excellent time management skills.
- Strong communication abilities, both verbal and written.
- Ability to work independently and as part of a team in a busy environment.
- Willingness to learn new technologies and adapt to evolving processes.
Day-to-Day:
- Start your day at 8 AM with a brief team meeting to align on priorities.
- Handle customer interactions, including answering calls, managing emails, and coordinating appointments.
- Enter data into Auction software, manage payment collections, and update records.
- Collaborate with other teams to ensure smooth communication and execution of daily tasks.
- End your day around 4:30 PM, with occasional overtime required to meet deadlines, especially after Auctions.
Benefits:
- Competitive hourly pay with opportunities for bonuses.
- Health, dental, and vision insurance.
- Hands-on training in Auction software and administrative processes.
- Collaborative work environment with growth potential.
Schedule:
- 8:00AM-4:30PM, Monday to Friday
- Occasional weekend work based on Auction deadlines.